GoMyid Privacy Policy
This Privacy Policy explains in detail how DeskGate LLC collects, uses, stores and protects information related to the GoMyid self-hosted remote desktop platform, its website and all connected services. It also provides clear information about when data may be shared under conditions allowed by applicable law, ensuring full transparency for every organization that uses our platform.
Our Commitment to Privacy
DeskGate places a strong and consistent focus on the security, accuracy and integrity of all information provided by GoMyid customers. We treat data with professional care and expect organizations using GoMyid to maintain the same level of responsibility when handling any information they submit through our services.
GoMyid is designed specifically for organizational and business environments. It is a professional remote access and management platform and is not intended for personal use by individuals under the age of 18. All customers are encouraged to follow internal IT policies and industry security practices when using the system.
Information We Collect
GoMyid may collect personally identifiable information that users submit through online forms, licensing procedures, service requests or technical support interactions. This includes information required for purchasing, activating or maintaining GoMyid products and services.
The platform may also collect non-personal usage information such as:
- General data showing which sections of the GoMyid website receive the most user activity
- Preferences and usage patterns that help improve analytics and overall service quality
- Technical information collected through cookies to support platform functionality
Cookies may be used to recognize returning visitors, assist with login convenience and improve operational performance. In some cases collected data may be aggregated or anonymized. When information is anonymized it no longer contains identifiable details and is used solely for system optimization or analysis.
How We Use This Information
Information gathered through the GoMyid website and its related services may be used for several operational, support and service improvement purposes, including:
- Providing accurate product information, updates and announcements about service features
- Improving the platform experience and helping the system operate more efficiently
- Enhancing search accuracy, marketing processes and analytics used for service development
- Supporting customers with technical assistance and strengthening security configurations
DeskGate may also contact users with information about new GoMyid features or approved solution partners that operate within the DeskGate ecosystem. Communication is carried out responsibly and is always relevant to the services offered.
Information Sharing and Disclosure
Information collected from GoMyid users may be shared only under specific and controlled circumstances, including:
- With trusted technology and security partners who support DeskGate LLC in operating the service
- As aggregated and anonymized data for investor reporting, market analysis or general business development
- During organizational transitions such as mergers, acquisitions or restructuring events
DeskGate does not sell personal information. Data is shared only when necessary for operational requirements or when legally required, and it is always handled in accordance with privacy and security obligations.
Information Security and Protection
DeskGate applies industry standard administrative and technical safeguards to protect all information associated with GoMyid services. These measures are designed to prevent unauthorized access, misuse or modification of data. All customer and user information is treated with strict confidentiality and aligned with applicable compliance standards.
Questions and Contact
If you have any questions regarding this Privacy Policy or how your information is managed, you may contact us using the DeskGate support form. DeskGate LLC may update this Privacy Policy when necessary to reflect legal changes, operational improvements or updates to GoMyid services. Any modifications will be posted on this page to ensure ongoing transparency.